Privacy Policy

1. Information We Collect

1.1 Customer Sign-Up Information: When you register for any of our hosting services, we collect essential contact information, including your name, address, phone number, and email address. This data is necessary for legal compliance and to provide effective service.

1.2 Order Information: Upon placing an order, we collect the necessary data required to fulfill your hosting contract. This data will be retained as long as needed to maintain our business relationship and address any potential issues related to your account.

1.3 Support Interaction: When you seek support, we may collect information about your operating system, browser, and other relevant details to effectively address your concerns.

1.4 Website Usage Data: Our website uses cookies and Google Analytics to record non-personal data such as IP addresses, browser versions, and connection types. This allows us to optimize your experience and improve our services.

1.5 Security Measures: All information transmitted via our website is protected through Secure Socket Layer (SSL) technology to prevent unauthorized access.

2. Use of Your Information

At Hostliger, we process your personal data to:

• Provide and manage your hosting services.
• Enhance user experience on our platform.
• Communicate important updates, including service changes, maintenance schedules, and billing information.
• Prevent fraud and ensure compliance with legal obligations.
• Generate aggregated statistical data for service enhancement.
• Customize promotional offers based on your usage and preferences.

3. Your Rights

You have specific rights regarding your personal data:

• Access: You can request access to the information we hold about you.
• Correction: You have the right to request corrections of any inaccurate data.
• Deletion: You can ask us to delete your data when it’s no longer necessary.
• Restriction of Processing: You can request that we limit the handling of your data.
• Opt-Out: You may opt-out of marketing communications at any time through your account settings.

4. Data Security

Hostliger employs industry-standard security measures to protect your personal information. Although we strive to ensure the security of your data, we cannot guarantee absolute security against data breaches. Therefore, we recommend using strong passwords and exercising caution when disclosing sensitive information.

5. Cookies

Hostliger uses cookies to enhance your experience on our website. Cookies are small files stored on your device to help us recognize returning visitors and understand customer preferences. You can manage cookie preferences through your browser settings.

6. Third-Party Disclosures

We do not sell or rent your personal information to third parties. We may share data with third-party service providers who assist in our operations, such as payment processing, but only when they agree to uphold the confidentiality and security of your personal information.

7. Pricing & Renewal Policy

At Hostliger, transparency is our priority. The cost of hosting remains the same at the time of renewal as it was during the initial purchase—there are no hidden charges or unexpected price hikes. Domain names are provided free of cost for the first year with hosting plans; however, standard domain renewal charges will apply from the second year onward. All prices are clearly mentioned during the purchase process, and you will be notified in advance before any renewals.

8. Changes to This Privacy Policy

Hostliger reserves the right to update this Privacy Policy to reflect changes in our practices or legal obligations. We will notify you of significant changes via email or through our website. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

9. Abuse of Support Channels

We maintain a zero-tolerance policy against abusive language or behavior directed at our support team. If a user engages in abusive communication via phone or WhatsApp, Hostliger reserves the right to immediately terminate access to those support channels. In such cases, the user will only be permitted to seek assistance through our official support ticket system.

If the user continues to use abusive language or behavior within the support ticket system, Hostliger also reserves the right to terminate ticket-based support. The user will then only be allowed to access and use their hosting services without any form of customer support.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact our customer care team at [email protected] or through our support portal.

At Hostliger, we are committed to protecting your privacy and providing a transparent experience. We thank you for trusting us with your web hosting needs and for taking the time to understand our privacy practices.